A calm waiting hall
Patients do not crowd at the door or ask each other who is next.
Clinica Web electronic queue module
Electronic queue for the clinic — on a regular TV
Patients see their number, room and doctor, and hear a voice invitation. The doctor calls from Clinica Web — the board updates instantly.
- Smart TV or a monitor with a browser
- Five languages and a voice invitation
- No patient full name on screen
updates live
Office
Doctor's name
At appointment
Waiting
204
Ковальчук О. М.ophthalmologist86210:20
41710:4030811:00
207
Левченко І. В.breast specialist15410:30
62510:5090111:10
212
НММельник Н. А.family doctor
73310:35
48610:5521911:15
Doctor is callingVisitor No. 862 → room 204
3digits in the patient number
2screen types: hall and room
5interface and voice languages
∞rooms on TV in slideshow mode
Less chaos in the corridor
The queue becomes clear without constant questions at reception
The number is visible from a distance, the room is on the screen, and the call is spoken in the clinic’s language.
Less load on reception
The screen already shows the room number, doctor, specialty and order of visits.
The doctor stays in the room
One click on “Call patient” in Clinica Web — and the number appears on every screen in the group.
Two screens — two scenarios
A hall board for the floor. A separate screen by the door.
Switch layouts and run a visual call simulation. All data below is demonstrational.
For the waiting hall
Everything needed on one large screen
- Room number in a large typeface
- Doctor photo, name and specialty
- Who is in and up to three next numbers
- Live time and date
- Automatic rotation when there are more than six rooms
The prototype plays a short demo signal. In the real product a neural voice invitation follows the signal.
Office
Doctor's name
At appointment
Awaiting appointment
204
Ковальчук О. М.ophthalmologist86210:20
41710:4030811:0057111:20
207
Левченко І. В.breast specialist15410:30
62510:5090111:10
212
НММельник Н. А.family doctor
73310:35
48610:5521911:15
By the room door
A personal doctor screen in your clinic’s style
- Logo, doctor photo, name and specialty
- Active number and the next visitors
- Large room number in the footer
- A dedicated call state for 60 seconds
- Your own palette and white-label look
КОВАЛЬЧУКОлена МиколаївнаOphthalmologist
Busy№862
Visitor№417
Visitor№308
Want to see the real interface?
Go to demo.e-cherga.tv Open a ready demonstration instance of the product in a new tab.
Patient journey
From ticket to room — four clear steps
The board does not replace the medical information system. It makes visible the queue the clinic already runs in Clinica Web.
- 01
The patient gets a number
On the order slip or a separate ticket — the last three digits of the receipt or booking.
- 02
Waits by the screen
Sees their number, doctor, room, time and waiting order — without patient names.
- 03
The doctor taps “Call”
The command comes from the patient card in Clinica Web. Tapping again repeats the call.
- 04
Screen and voice respond
Every TV in the group updates without a reload, a signal plays and the invitation is spoken.
Voice and localization
The board speaks the language of your clinic
The interface and neural voice invitation are set for the facility’s instance. Patients do not look for a language switcher on the TV.
A short signal plays before the phrase to catch the hall’s attention.
Voice invitationneural synthesis
“Patient with number 862, you are invited by the doctor”
YOUR CLINICElectronic queue
Room204
At appointment№862
Next№417
White-label
The queue looks like part of your clinic
Each facility gets its own logo, hall board colors and a warm premium palette for the room screen.
- 01Facility logoOn the room screen and in the visual style of the instance.
- 02Separate palettesHall and room can have a different character, but one brand.
- 03A dedicated addressA private instance in the *.e-cherga.tv zone for each clinic.
One queue with the MIS
Works with Clinica Web, not beside it
Booking, the live queue, calling and ticket printing stay in the medical system. The TV only shows the current state to patients.
Medical systemClinica WebQueue · schedule · rooms
Call patientinstant update
Clinic instancee-cherga.tvLanguage · brand · groups
All screens in the groupsignal + voice
Hall
Room
For the IT lead: what happens technically
Each clinic has its own address, language and connection to its Clinica Web database. The call event comes from the medical system and is sent to open screens in real time. The connection uses HTTPS.
No special kiosk
Launch the board in the TV browser
An administrator opens the clinic address, enters the room group number and turns on full screen. No separate TV app install is needed.
Smart TVMonitor + browserFull screenHTTPS
e-cherga.tv⛶Screen setup
Enter the group number
12
The screen is ready to launch
Your number862
Clear for the patient
The board shows a short number, not the patient’s name
People match the last three digits with the ticket or order slip. The screen shows the number, time, doctor and room — without the patient’s surname.
Minute of silence01:00when it ends the screen automatically returns to the queue
Optional mode
A minute of silence — by your facility’s protocol
For selected instances, at 09:00 every connected screen shows a video or a one-minute countdown, then returns to the queue automatically.
The feature is enabled separately and is not required for every clinic.
Frequently asked questions
What to know before connecting
The answers below cover the TV board features that are already implemented.
Leave a request for the managerWhat hardware does it run on?
On a regular TV or a monitor with a browser. Smart TVs are supported, including Samsung. No kiosk or special set-top box is required.
Do we need to install an app on the TV?
No. Open the clinic address in the browser, enter the group number, then switch to full screen.
Where does the data come from?
From Clinica Web: rooms, the doctor’s schedule, the queue and the call. The only manual input on the board is the group number at start.
How many rooms are visible on one screen?
Up to six at once. If there are more, the list rotates automatically every 10 seconds.
Can we use our logo and colors?
Yes. The logo, the hall board palette and the room screen palette are configured separately.
Is there a voice invitation?
Yes. First a short signal plays, then a phrase in the instance language. After the TV is turned on, the browser may need a first remote click to allow sound.
Is this a separate online booking system?
No. This is a client queue screen. Booking, the live queue, calling and ticket printing are done in Clinica Web.
Can one network run in different languages?
Yes. Each branch gets its own instance with its own interface and voice language.
Connecting e-cherga.tv
Show patients the queue the way it should look
Leave a contact — a manager will confirm the number of rooms, screens, language and branding option.
- A demo of the real product
- A scenario for the hall and rooms
- Agreement on language, logo and colors